FlexSoar

FlexSoar — Terms of Service

Last updated: 03/11/2026

1. Who we are

FlexSoar (flexsoar.net) is operated by FlexSoar Enterprise (SSM registration no. 202603293133 (CA0430349-M)), a business registered in Malaysia with the Companies Commission of Malaysia.

You can reach us at info@flexsoar.net.

By creating an account or using flexsoar.net, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.

2. What FlexSoar is

FlexSoar is an online consignment marketplace for authenticated secondhand sneakers. Sellers in Malaysia list physical pairs; buyers anywhere in the world can buy them. We authenticate every pair by hand before a seller is paid.

Every pair listed on FlexSoar is represented by a Card. A Card is a digital record of ownership of one specific physical pair of shoes. Cards can be bought, sold and traded on FlexSoar. The holder of an active Card for vaulted shoes may redeem it — the Card is destroyed and we ship the physical shoes to them.

A Card is a claim on a specific, identified pair of shoes. It is not:

  • a security, share, unit, investment product or collective investment scheme
  • a cryptocurrency, token, or blockchain asset
  • money, e-money, stored value, or a payment instrument
  • a fractional interest in anything — one Card, one pair, always

A Card never pays dividends, interest or returns. There is no chance, randomisation, loot box, pack, crate or wager mechanic anywhere on FlexSoar. Every transaction is a purchase or exchange of an identified item at a known price.

3. Your account

You must be at least 18 and legally able to enter contracts.

One account per person. You are responsible for activity under your account and for keeping your sign-in secure.

You must give accurate information, including your country of residence. Sellers must be resident in Malaysia. Giving a false country does not make you eligible to sell or be paid.

We may ask you to verify your identity before you buy, sell or receive a payout, and we may decline or pause a transaction until you do (see section 13).

4. Selling shoes (Consignors)

If you list shoes on FlexSoar, this section applies to you and you are a Consignor.

4.1 What you promise

When you list a pair, you confirm that:

  • you own them outright and they are not stolen, subject to a dispute, or promised to anyone else
  • they are genuine. Counterfeits are the one thing we will never tolerate
  • your photographs are of the actual shoes and were taken recently
  • your condition assessment is honest to the best of your knowledge
  • you will not wear them, alter them, or lend them out while they are listed

We may list a pair on your behalf with your agreement (for example, after you send us photographs and details). The promises above apply in the same way.

4.2 Review

We review every submission before it goes live, normally within 24 hours. We may reject a submission for any reason, including suspicion of counterfeit, insufficient photographs, or a condition assessment we cannot reconcile with the photographs.

Review is a check of your photographs and details, not a physical authentication. Physical authentication happens when the pair reaches us after it sells (section 11).

4.3 You keep the shoes until they sell

Until the Card first sells, the shoes stay with you and you are responsible for keeping them safe and in the condition listed. You may withdraw an unsold listing at any time.

We may ask you to photograph the shoes again at any point to confirm you still hold them. You have 7 days to respond. Not responding is grounds for removing your listings.

4.4 When it sells, you have 48 hours

This is the most important obligation in these Terms.

When your Card sells, the shoes are no longer yours to sell elsewhere, and you may not withdraw the listing. Within 48 hours you must either:

  • ship the shoes by a tracked courier, at your own cost, to the FlexSoar address in your sale email, and send us the tracking number; or
  • hand them over to us in person, if we have agreed to collect them from you

4.5 If you do not deliver, or the pair fails authentication

If the shoes do not reach us within the deadline, are not the shoes you listed, or fail authentication, we will:

  • cancel the sale and refund the buyer in full
  • cancel any payout due to you for that sale
  • close your account and ban you from FlexSoar, and remove your other listings

Shipping counterfeit or substituted shoes is fraud and we may report it to the authorities.

"Never shipped" and "shipped with tracking, courier lost it" are treated differently. If you ship within 48 hours with tracking and the courier loses the parcel, we absorb the loss and you are not penalised.

5. Buying

Listings are priced in Malaysian ringgit (MYR, shown as RM). Prices shown in other currencies are estimates for convenience.

How a purchase works:

  1. Order request. You request a pair from its listing page. You receive an order reference by email. A request does not reserve the pair and does not oblige you to pay.
  2. Confirmation. We confirm the pair is available and email you the exact amount payable in USDC, converted from the RM price at the rate on that day, and how long the amount is valid for.
  3. Payment. You pay that amount in USDC on the Solana network to the FlexSoar wallet address in our email, quoting your reference. Where we offer card payment through a third-party payment provider, that provider's own terms also apply to the payment. A payment counts only once it arrives in our wallet; screenshots are not proof of payment.
  4. Authentication. We hold your payment while we receive the pair and authenticate it by hand.
  5. Completion. When the pair passes, the Card transfers to you, the shoes are stored in our vault (section 6), and the seller is paid.

If anything fails — the seller does not deliver, or the pair fails authentication — we refund your payment in full, in USDC to the wallet it came from (or to another wallet you confirm in writing), normally within 5 business days. If a payment arrives for an amount different from the one we confirmed, or after the confirmed amount expired, we will contact you and either complete the order or refund it.

USDC sent on a network other than Solana, or any other coin, may be unrecoverable. We will help where we can but cannot guarantee recovery.

Prices can go down. Nothing on FlexSoar is investment advice. We do not guarantee that any Card can be resold or at what price. Market values shown on the site are our own estimates, not offers to buy.

6. The vault

Once shoes reach us and pass authentication, we record and store them. A pair is "vaulted" only when we physically hold it and have authenticated it.

While we hold them:

  • we store them in a secure, dry, climate-appropriate space
  • we do not wear, clean, alter or lend them
  • the Card holder is the owner; we are the custodian

7. Storage fees

Storage fees accrue against the Card while the shoes are vaulted.

  • The fee is RM9 per pair every 14 days, accruing from vault-in
  • The accrued balance follows the Card when it is sold or traded, and is paid by whoever redeems the Card, as part of the redemption quote
  • Storage fees are never deducted from a seller's sale proceeds
  • The current accrued amount is shown on the Card page so buyers can see it before buying
  • Accrued storage fees are capped at 25% of the item's value. Once the cap is reached, we may sell the shoes to settle the storage fees and any selling costs, and pay the remainder to the Card holder. We will give 14 days' notice first, during which the Card holder may settle the balance or redeem the Card

8. Trading

You may offer a Card in exchange for another user's Card, where trading is available.

  • Both Cards must be active — a frozen or listed Card cannot be traded
  • Where the two Cards are not equal in value, the side receiving the more valuable Card pays the difference
  • A trade fee applies and is shown before you make an offer
  • Offer terms are locked when the offer is made. Offers expire after 72 hours

9. Redemption and shipping

You may redeem an active Card you hold for vaulted shoes. Redemption destroys the Card permanently and we ship you the shoes.

  • The buy page shows an estimate of what redemption shipping would cost to your country. Before the Card is destroyed, we show you an exact quote in RM that includes courier shipping at cost, the handling fee and any accrued storage fees. You confirm and pay the quote before the Card is destroyed
  • We do not mark up shipping
  • Import duties, taxes and customs charges in your country are yours to pay. We cannot tell you in advance what they will be
  • We ship within 5 business days of a paid quote, with tracking
  • Redemption is final

10. Getting paid (sellers)

You receive 95% of the sale price. FlexSoar keeps 5% as its commission. You are paid only after we receive the pair and it passes authentication.

  • Online sellers are paid in USDC on Solana to their FlexSoar wallet or another Solana wallet linked to their account, normally within 3 business days of authentication
  • Consignors we collect from in person may instead be paid in Malaysian ringgit by bank transfer or cash at collection, if agreed with us in advance
  • Storage fees are never deducted from your 95% share
  • Once paid to your wallet, USDC is yours: keep it, use it to buy on FlexSoar, or withdraw it to an exchange of your choice. Converting USDC to ringgit through an exchange is between you and that exchange

Sellers must be resident in Malaysia. Being able to buy does not make you eligible to sell.

11. Grading and authentication

Every pair is authenticated by hand when it reaches us, before any seller is paid. Each Card shows how its condition was assessed:

  • Seller-declared — the Consignor assessed the condition and we reviewed their photographs
  • FlexSoar-graded — we have physically inspected the shoes

A condition grade is our opinion, not a warranty. Photographs are the evidence behind it and are shown on every Card.

If redeemed shoes you receive materially differ from the Card's stated condition, contact us within 7 days of delivery with photographs. We will compare them against our pre-shipping photographs, and if the shoes were damaged in shipping we cover the cost.

If we find shoes are counterfeit at any point, we will remove them, cancel any related sale, refund the buyer, and ban the Consignor.

12. Fees

  • Seller commission: 5% of the sale price, shown before you list
  • Trade fee: shown before you make an offer
  • Storage fee: RM9 per pair every 14 days from vault-in, capped at 25% of the item's value, paid on redemption
  • Redemption: courier shipping at cost, plus a handling fee and any accrued storage fees, all included in the quote before you commit
  • Buyers pay the listed price. Any network fee charged by your own wallet or exchange for sending USDC is yours

We will give 30 days' notice before increasing any fee. Changes never apply to a sale already completed.

13. Things you must not do

  • List counterfeit, stolen, or misrepresented goods
  • Trade with yourself, or with accounts you control, to create a false impression of price or activity
  • Use more than one account, or someone else's account, to get around a restriction
  • Interfere with the site, scrape it, or attempt to bypass its controls
  • Use FlexSoar to launder money, finance crime or evade sanctions
  • Use FlexSoar if you are subject to sanctions, or from a country where using it is prohibited

We comply with anti-money-laundering and sanctions laws. We may ask for identity documents or information about the source of funds, refuse or reverse a transaction where the law requires it, and report suspicious activity to the authorities. We may suspend or close an account that breaks these Terms.

14. Liability

If shoes in our custody are lost or damaged while we hold them, we will pay the last sale price or, where there is none or it no longer reflects the item's value, the market value at the time of loss.

We are not responsible for:

  • loss or damage while shoes are with a Consignor, before they reach us
  • customs seizure, duties or import restrictions in your country
  • a Card's market value going up or down
  • losses caused by events outside our reasonable control, such as courier failures beyond those covered above, network outages or natural disasters

Except where the law does not allow it, our total liability to you for any claim is limited to the amount you paid or were owed in the transaction the claim relates to. Nothing in these Terms limits liability for fraud, or any rights you have under the Consumer Protection Act 1999 that cannot be excluded.

15. Suspension, closure and shutting down

You may close your account at any time. Before we can close it, you must redeem or sell any Cards you hold, and any pending sale, refund, payout or redemption must be resolved.

If FlexSoar ever stops operating, we will give at least 60 days' notice, during which you may redeem your Cards.

16. Disputes and governing law

Talk to us first at info@flexsoar.net — most things are resolved without lawyers.

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction. If you are a consumer living outside Malaysia, you keep any protections of your own country's law that cannot be excluded by agreement.

17. General

If any part of these Terms is found unenforceable, the rest still applies. Our not enforcing a right straight away does not waive it. You may not transfer your account or these Terms to anyone else.

18. Changes to these Terms

We may update these Terms. If a change materially affects your rights, we will email you at least 30 days before it takes effect. Continuing to use FlexSoar after that means you accept the change.

Transactions already completed are governed by the Terms in force at the time.